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Pricing and Billing
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be charged within 24 hours of placing your order. Our policy is such simply because our products are of an extremely high quality and are always built by hand to order. If we wait until shipping your order to charge your account and the charge is declined or cannot otherwise be completed, we end up wasting a tremendous amount of time and resources building a product that's only going to collect dust in the shop or end up in the trash heap. Thus, we charge you right away to ensure your money's good so we can proceed confidently with the assembly of your product.